SHIPPING POLICY
All ready to ship orders will be fulfilled weekly (within 7 days).
If you purchased a pre order item, the estimated timeframe that it will ship is posted in the product description.
We are not responsible for lost, stolen, or damaged shipments.
All shipments sent back to us due to an insufficient or incorrect address will be automatically refunded with a $5 restocking fee.
For both domestic and international orders, please provide a valid phone number and email address as we or the courier may need to contact you regarding your order/delivery.
RETURN POLICY
Returns
Our policy lasts 7 days. If 7 days have gone by since your delivery date, we unfortunately cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We charge a 5% restocking fee.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If upon inspection, if we notice an item seems to have been worn other than to try it on we will not accept the return and ship the item back. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@enternostalgia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We do not offer exchanges. You may return your order for a full refund and place a new order.
To start your return
If the item(s) you are returning complies with our return policy:
You can start your return by logging into your customer account.