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support@enternostalgia.comfrequently asked questions
how fast do you ship?
all in-stock orders ship within 1 business day of being placed. if you order with expedited shipping before 10am pst, it ships that same day.
do you ship internationally?
yes. international orders may be subject to customs duties, taxes, and import fees from your country's customs authority. those charges are the customer's responsibility and are non-refundable, even on returns.
my package shows delivered but i never got it. what do i do?
start with your building, mailroom, or neighbors. if you still can't find it, please file a claim through your tracking link and email us at support@enternostalgia.com so we can help however we can. we're not able to replace packages confirmed as delivered by the carrier, but we'll do what we can on our end.
what's your return window?
7 days from your delivery date. the item needs to be unworn, unwashed, and have all original tags attached.
can i exchange for a different size?
yes, you can exchange within the 7 day window. start it the same way you'd start a return and just let us know what size you need instead. if we're out of that size, we'll refund you.
why can't i return my sale item?
sale items are final sale. it's how we're able to price them the way we do. regular-priced items still follow our normal 7-day return policy.
what size should i order?
check the size chart on each product page, fit can vary slightly depending on the cut and fabric, so it's worth checking even if you know your usual size.
do you run true to size?
generally yes, with normal manufacturing variance of about an inch. if a specific piece runs differently, we'll note it on the product page.
a piece i wanted sold out. will it restock?
click the "notify me" button to be notified about a restock. if a restock happens, it'll be announced on our socials first.
are your collaboration pieces limited edition?
yes, collab releases are produced in limited runs and aren't restocked once sold out.
can i cancel or change my order after i place it?
once an order is submitted and paid for, we usually can't change it. email us at support@enternostalgia.com right away and we'll see what we can do before it ships.
i didn't get a shipping confirmation yet. what's going on?
an order confirmation just means we received your order, it's not a guarantee it's shipped yet. you'll get a separate shipping confirmation with tracking once it's actually on its way, normally within 1 business day.
still have a question?
email us at support@enternostalgia.com and we'll get back to you.