shipping & returns

processing time

all in-stock orders ship within 1 business day of being placed. orders placed friday through sunday or on a holiday will ship the next business day.

expedited orders

need it fast? orders placed with expedited shipping before 10:00am pst ship the same business day. expedited orders placed after 10:00am pst ship the next business day.

pre-order items

if you purchase a pre-order item, the estimated ship date is listed in the product description. pre-order items ship separately from any in-stock items in the same order, and may arrive in a separate package.

carriers and transit time

we ship domestic orders via fedex. standard transit time is typically 3 to 5 business days after your order ships, depending on your location, with expedited options available at checkout for faster delivery. orders shipping to military addresses (apo/fpo/dpo) are sent via usps due to carrier restrictions, and may take longer to arrive.

once your order ships, you will receive a tracking confirmation by email.

lost, stolen, or damaged shipments

we are not responsible for packages confirmed as delivered by the carrier that are later lost or stolen. if this happens, please contact your payment provider and reach out to us at support@enternostalgia.com so we can help. if your order arrives damaged, contact us within 7 days of delivery with photos of the damage and we will make it right.

address accuracy

please double check your shipping address at checkout. shipments returned to us due to an insufficient or incorrect address will be refunded for the merchandise, less a $5 processing fee to cover return shipping costs charged by the carrier.

international orders

for both domestic and international orders, please provide a valid phone number and email address, as we or our courier may need to reach you regarding delivery. international orders may be subject to customs duties, taxes, and import fees charged by your country's customs authority; these are the responsibility of the recipient and are non-refundable, including on returned items.

you have 7 days from your delivery date to start a return or exchange. after 7 days, we unfortunately cannot offer a refund or exchange.

to be eligible for a return, your item must be unworn, unwashed, and in its original condition with all original tags attached.

sale items

items marked as "sale" at checkout or on the product page are final sale and are not eligible for return, exchange, or refund, except where required by law.

exchanges

need a different size? we offer free exchanges within the 7-day window for items that meet the conditions above. start an exchange the same way you'd start a return, and let us know the size you'd like instead. if your requested size is unavailable, we will issue a refund instead.

domestic returns

returns shipped from within the united states are free. we will provide a prepaid return shipping label once your return is approved.

international returns

for orders shipped outside the united states, you are responsible for arranging and paying for return shipping. we are unable to provide prepaid return labels for international returns, and original shipping costs and customs duties are non-refundable.

how to start a return or exchange

log into your customer account with the same email you used to checkout to start your return or exchange. or email support@enternostalgia.com with your order number and we will help you get started.

inspection and approval

once we receive your return, we will inspect it and email you to confirm whether it has been approved. items that show signs of wear beyond trying them on, or that are missing original tags or packaging, will not be approved and will be shipped back to you. partial refunds may be granted at our discretion for items not in their original condition for reasons not due to our error.

refunds

once your return is approved, we will process your refund to your original payment method within 5 business days. please allow an additional 2 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

late or missing refunds

if you haven't received your refund within 10 business days of our approval confirmation, please check with your bank or card issuer first, since processing times vary. if you still have not received it after that, contact us at support@enternostalgia.com and we will look into it.

questions

for anything not covered here, reach out to us at support@enternostalgia.com and we will help however we can.